Laser Pointers - YourLasers.com

FAQ for Yourlasers.com

Before Ordering

Does Yourlasers.com match competitors pricing?
Although it is not always possible to match the prices offered by our competitors, we would like the opportunity to win your business.
On the product pages, there is a "Price Match" link. Simply click on the link and enter the lower price you saw, and the source for the price then send it to us. We will try to match the price and update the price displayed on our site.
Prices considered for Price Match must be for IN STOCK products and available as a NEW item at a retail web based store, with full e-commerce functionality, a valid SSL certificate and credit card verification. Exact brands, packaging, items, model numbers and part numbers must match to qualify for Price Match requests. Most computer products are sold as Retail, OEM or Promotional products, and while they are often similar products, we cannot match prices on items with different packaging.
As verification of competitors' pricing is done manually, please allow 3-7 business days for the Price Match process.

What are the available shipping methods?

Yourlasers offers HK regular air mail post and HK registered airmail post shipping methods for free. And EMS with charge according various cases.
p.s. live tracking numbers are only available for free for orders beyond $16 in value. If you want to add tracking service for orders within $16 in value, you need to pay extra $1.9

How fast is EMS Express?

While it generally takes 7 to 14 business days for air mail delivery, EMS takes about 3 to 5 business days for most countries (including the US). Please note that processing and packaging time still apply (see the processing schedule below).
Countries that we can currently ship EMS packages to:
Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.
If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.

Does Yourlasers.com handle International orders?

Yes, we ship worldwide at no additional charge.

How are Tax and Customs duties handled?

Because IG sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from IG.
Statistically, well less than 1% percentage of all IG orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, IG strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). IG is not responsible for products being confiscated by the Customs in customers' countries.

Can I change my delivery address after I have placed my order?

Yes, you can send your request in Customer Service Express when the status of the order is “Unpaid”, “Paid” “Pending”, “Verified” or “Processing”, but when the package has been shipped out, the order cannot be changed.

If I chose to use free shipping, can I trace the order with the tracking number?

If you have a tracking number starting with a 'R', your free shipping package's departure status can be checked at the Hong Kong Post website using the tracking number displayed in order tracking. Hong Kong Post's track and trace service is available at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp.
Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries and regions. Here are some of the sites for tracking arrival information (visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp for a complete list):
United State of America: http://www.usps.com/shipping/trackandconfirm.htm
United Kingdoms: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home
Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en
South Korea: http://service.epost.go.kr/iservice/ems/ems_eng.jsp
Singapore: http://www.singpost.com/ra/ra_article_status.asp
Visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop down menu on that page for a complete listing.

Do you ship to APO address or PO box?

EMS couldn't ship to APO address or PO box while the HK air mail do. If you choose EMS shipping method while the address you provide is APO address or PO box, we will ask you to provide with us an normative address to make the shipment.

What is the declaration on the shipping label ?

For orders shipped with Airmail Service, naughty toys will be used as declaration and the declared value for most countries is lower than actual value. Norway is an exception and uses the real value. Besides, without specail requirment, invoices/receipts are never included in the packages.

After Ordering

My order is shipped, why isn't there any tracking information available for the registered Airmail/EMS package?

Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves IG and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
You can obtain your order status directly at the IG Account with your order number (or transaction ID) and e-mail address.
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 (1-5 business days): Products are collected from our suppliers.
Step 2 (1-2 days): Order waits to get packaged.
Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS etc).
Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post.
Estimated Delivery Time:
Airmail: 10 to 21 days.
EMS: 7 to 14 days
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves IG and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

How do I cancel my order?

Yes, you can send your request in Customer Service Express when the status of the order is “Unpaid”, “Paid” “Pending”, “Verified” or “Processing”, but when the package has been shipped out, the order cannot be changed.

How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from Yourlasers.com?

IG gadgets, especially small ones, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
Please contact us at Customer Service Express.
We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.

Can I use the Yourlasers receipt, obtained from online tracking, for product warranties?

Please drop a message to Customer Service Express if you want receipt/invoice.

When will a replacement be sent?

Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by Yourlasers, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

Can I add an item to my order?

Yes, you can send your request in Customer Service Express when the status of the order is “Unpaid”, “Paid” “Pending”, “Verified” or “Processing”, but when the package has been shipped out, the order cannot be changed.

If I do not receive my order number, what should I do?

Please contact us at Customer Service Express
Normally as soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from Yourlasers, your ISP or email software might be blocking Yourlasers's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.

What should I do if an item is missing from my order?

Please contact us at Customer Service Express. And please do not throw anything(including packaging and bookmark) away until you have received all the items.

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

Please contact us at Customer Service Express. And please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $16 total. Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasiones, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable.

How to use the points collected in my IG account?

Normal points come from your order, and text, image or video reviews.
Points are rewarded for all purchases, referrals and via for other activities such as forum participations, sweepstakes, etc. Points are currently issued at one per every $10 spent (including shipping). And 10 points=$1USD. You may use the points to add any items you like to your current order.
For further process, please contact us at Customer Service Express

How to claim IPR Infringement?

If you find any products sold in Yourlasers infringes your IPR, please complete the attached form and report us at Customer Service Express we will investigate it upon receiving your feedback.

 

How To Use Coupon?

1. Login your account;

2. Go product page and add item(s) to your shopping cart then you can go to shopping cart page automatically;

3. And then input Coupon Code on shopping cart page, then click "Apply". The Coupon Code will be available automatically. (If you don't login, a reminder will be showed on shopping cart page);

4. Coupon Code is only available for one order, so once you click "check out" , no matter if your order is paid successfully. If you have already applied your Coupon Code, but you don't want to use it, please empty your cart before checking out;

5. "Coupon Code" and "Bulkrate" can not be used in one order at the same time.